ProtectMyRent.co.uk – Privacy Policy

1. Who We Are

ProtectMyRent.co.uk is an online service providing rent analysis and template letters for tenants. Data controller: Protect My Rent (United Kingdom).

2. What Data We Collect

2.1 Information you provide directly

We collect the details you submit via the rent-check form: name, email, property postcode, type, bedrooms, current/proposed rent, tenancy dates, landlord/agent details, and any other information you enter.

2.2 Payment information

Payments are processed by Stripe. We do not store card numbers or billing data. Stripe may process your name, email, payment method, and IP. See Stripe’s privacy policy.

2.3 Automatically collected data

We log IP addresses, browser/device information, usage data, referrers, and similar diagnostic information to maintain security and improve the site.

3. How We Use Your Data

• Generate your rent analysis and template letter.
• Send your results and provide support.
• Improve the Service and maintain security.
• Comply with legal obligations (e.g., accounting, fraud prevention).

We do not engage in automated decision-making that produces legal or significant effects.

4. Legal Bases (UK GDPR)

We process data under contract (delivering the Service), consent (optional info), legitimate interests (security and improvement), and legal obligations (records, compliance).

5. Storage & Security

Data is stored on secure UK/EEA servers with HTTPS, encrypted backups, and access controls. We retain it only as long as needed (typically 12–24 months) before deletion or anonymisation.

6. Who We Share Data With

• Stripe for payments – privacy policy.
• OpenAI for letter generation – privacy policy.
• PropertyData / postcode APIs for comparable rents.
• Hosting and infrastructure providers (Vercel or similar).

We do not sell or share data with advertisers.

7. International Transfers

Some processors (e.g., OpenAI) operate outside the UK/EEA. Transfers rely on Standard Contractual Clauses, adequacy decisions, or equivalent safeguards.

8. Your Rights

Under UK GDPR you can access, correct, delete, restrict, object, request portability, or withdraw consent. Email info@protectmyrent.co.uk to exercise these rights. We may request ID verification.

9. Cookies

We use minimal cookies for security, payments, analytics, and session management. No advertising cookies are used. Blocking cookies may impact functionality.

10. Children

The Service is not intended for users under 18. If a child’s data is submitted, contact us for deletion.

11. Changes

We may update this policy. The “Last updated” date reflects the latest revision. Material changes will be noted on this page.